ITIL & ETOM Implementation
Flint delivers ITIL & Enhanced Telecom Operations Map (eTOM) Implementation to optimize IT service delivery and telecom process alignment.
Methodology
- Gap analysis against ITIL v4 and eTOM frameworks
- Process re-engineering for service and operations management
- Tool configuration for service orchestration
- Performance monitoring setup
- Governance and continual improvement
Key Deliverables
- ITIL & eTOM-aligned process maps
- Service and operations dashboards
- Governance framework documentation
- Improvement backlog for iterative upgrades
Key Benefits
Improved service quality and predictability
Stronger operational governance
Better customer experience in telecom and IT services
Reduced process duplication
Why Choose Flint
Our dual-domain expertise in IT and telecom operations ensures your ITIL & eTOM adoption delivers measurable business outcomes.
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