Position: Customer Care & Quality Assurance Officer
Job Location : Riyadh, KSA
Experience : : 5+Years
Nationality : Any
** Only Immediate joiners OR not longer than 30 days’ Notice Period **
Job Description
- Customer Support: Serve as a primary point of contact for customer inquiries, requests, and
complaints via phone, email, and ticketing systems. - Issue Resolution: Diagnose customer issues, provide effective solutions, and escalate complex
problems to the relevant teams (e.g., technical support, operations) while maintaining ownership of the customer interaction. - Quality Auditing: Perform post-installation or post-service quality audits (both remotely and on-site if required) to verify that work complies with company standards, project specifications, and safety
regulations. - Feedback Loop: Collect and document customer feedback and audit findings. Analyze data to identify trends and root causes of issues.
- Reporting: Generate reports on customer satisfaction (CSAT), common issues, and quality metrics.
- Present findings to management to drive continuous improvement.
- Process Adherence: Ensure all customer interactions and quality checks follow established Standard Operating Procedures (SOPs).
- Training & Development: Provide feedback to field and project teams based on audit results to help improve performance and service delivery.
- Customer Success: Proactively follow up with customers after project completion to ensure
satisfaction and build long-term relationships.
Qualifications
- Associate’s or Bachelor’s degree in Business Administration, Communications, or
a related field. - Proven experience in a customer service role, preferably in a technical or project-based environment.
- Experience with quality assurance/control processes is highly desirable.
- Exceptional communication and active listening skills, with a patient and
empathetic demeanor. - Strong analytical skills with an eye for detail to identify quality defects.
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite.
- Ability to handle stressful situations and difficult conversations with
professionalism and tact. - Methodical and process-oriented approach to work.
If you are interested in this opportunity, please send your resume to Career@flint-international.me ensure the position name is included in the subject line.