Position:
Resident Operation Manager
Location: Riyadh, KSA
Preferred Nationality: Any
Experience: Minimum 10+ years
** Notice Period : Only Immediate joiners OR not longer than 30 days **
Job Description
We are seeking an experienced Resident Operation Manager to oversee, manage, and optimize the operations of a complex Telecom Network environment. The ideal candidate will have strong technical expertise across IP/MPLS, MPLS-TP, VSAT networks, and hands-on experience managing large-scale NOC operations.
Key Responsibilities
Technical & Engineering Oversight
- Plan, schedule, and coordinate highly complex Telecom network design activities and technical documentation.
- Formulate and evaluate engineering bases for advanced Telecom network studies.
- Lead or conduct specialized engineering tasks in planning, design, project management, and operations across IP/MPLS, MPLS-TP, VSAT, and related technologies.
- Recommend modifications and standardization improvements to enhance existing Telecom facilities.
Project & Operations Management
- Integrate all components of large Telecom network projects and ensure timely execution within available resources.
- Implement work outlines, methodologies, and equipment requirements.
- Manage project deliverables as per NOC scope.
- Ensure smooth implementation of all services and contract activities.
Network Quality, SLA & Performance
- Implement and maintain QA/QC programs including procedures, inspections, and acceptance testing.
- Ensure all tickets are resolved within SLA.
- Ensure MDT closures within assigned change windows.
- Track recurring network issues and recommend best practice solutions.
Team & Stakeholder Management
- Review and guide work done by junior engineers, ensuring compliance with technical standards.
- Conduct routine meetings with customers for daily operational updates.
- Manage FO (Field Operations) team duty plans, ensure required training, and maintain process flow knowledge.
- Interact with third-party stakeholders as required.
Reporting & Escalation
- Update ticketing and escalation procedures as per NG requirements.
- Collect monthly POD data and prepare POD reports.
- Escalate major outages to NG management and follow up until closure.
- Prepare detailed reports on major network incidents in compliance with NG guidelines.
If you are interested in this opportunity, please send your resume to Career@flint-international.me ensure the position name is included in the subject line.