Your Challenges
- High IT operation costs
- Limited IT Resources
- Focus on core operations
- Scalability & agility
- Monitoring & maintenance
- Rising security risks
Ensuring seamless operation requires a team of personnel specialized in relevant skills and experience. If you wish to build it in-house, then this requires special expertise, time, and cost which most businesses cannot manage. It deviates them from focusing on their core competencies and strategic things. So the best thing would be to outsource it and get low-cost solutions quickly, as vendors are able to leverage economies of scale by sharing the same resources across multiple customers. Overall it offers:
Server: Easily manage critical components
Network: Get an always-running & high performance
Storage: Manage, monitor, repair, & backup easily
Applications: Keep all the application running always
Database: Maintain operation & performance tuning
Systems: Manage devices, updates, & performance
Maintaining a high-performing network infrastructure requires a specialized team of IT professionals with the right skills and experience. This often requires a significant investment of time, resources, and effort, which many businesses may find challenging to manage in-house. A Network Operations Center (NOC) is a solution that can help organizations manage it efficiently. The NOC vendor monitors network performance, identifies and resolves issues, and strives to improve efficiency and security. Overall, you get:
Cost effective NOCs solutions by experts
Optimized network for performance & availability
Monitoring tools, best practices, techniques, etc.
Proactively identify & resolve network issues
Reduced downtime & improving network performance
Get 24/7 monitoring & support Services
A Security Operations Center (SOC) protects businesses from dynamic security threats, and vulnerabilities, and ensures business continuity and compliance. Establishing an in-house SOC can be challenging and expensive, and may require significant investments in technology, infrastructure, and personnel. Outsourcing SOC services can offer several benefits, including 24/7 access to cost-effective expert security professionals, use of advanced, automated, tools, and technologies like, threat intelligence, and analytics. Overall, it offers::
SOC services managed by skilled/specialized teams
Process and framework for cyber security management
Variety of tools for threat detection, response, analysis
AI-based monitoring tools, automation, best practices.
Reducing downtime & improving security posture
Get 24/7 security support, meet compliance
Enhanced technical assistance not just increases the customer experience but also builds the brand reputation and brings more cross-sell and upsell opportunities. So outsourcing the Technical Assistance Center (TAC) enables business access to the latest tools, frameworks, and technologies so that they can focus on their core areas. The vendor typically provides technical support to customers from a centralized center consisting of several interconnected components - help desk, chatbot, knowledgebase, ticketing system, troubleshooting, etc. Overall, it offers:
Helpdesk: High-quality support by trained professionals
Chatbot: Automated routine support, freed manpower
Knowledgebase: Articles, FAQs, etc., less human workload
Ticketing: Track & manage customer support requests
Incident reporting: identify & address recurring issues
Remote: Diagnose/ resolve technical issues remotely
Reporting: Monitor KPIs, & make data-driven decisions