ITSM Audit (IT Service Management Audit)
Flint’s ITSM Audit evaluates IT service delivery against ITIL best practices, focusing on service quality, responsiveness, and cost efficiency.
Methodology
- Service process review and mapping
- SLA and OLA compliance verification
- Incident, problem, and change management analysis
- Service desk performance evaluation
Key Deliverables
- ITSM process health report
- SLA compliance scorecard
- Service improvement roadmap
- Performance benchmarking
Key Benefits
Higher IT service reliability
Improved customer satisfaction
Reduced service-related incidents
Cost optimization in service delivery
Why Choose Flint
We integrate ITIL expertise with real-world IT operations experience to create measurable service improvements.
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