Client: Marubeni Corporation (Japanese Conglomerate)
Sector: Industrial / Global Trading
Service: End-to-End Network & Security Managed Services (L1–L2)
Business Challenge
Marubeni, a global Japanese conglomerate with operations across the Middle East, required a secure and resilient IT environment to support its regional business activities. With multiple offices spread across the region and a lean on-ground IT workforce, maintaining consistent network performance and enforcing global security standards became increasingly challenging.
Frequent network slowdowns, delayed incident response, and limited localized support disrupted daily operations. Additionally, Marubeni’s global headquarters managed L3 responsibilities, demanding seamless coordination between regional teams and Japan to maintain compliance, uptime, and operational stability.
Solution
Flint International was engaged as Marubeni’s Network & Security Managed Services partner, providing comprehensive L1–L2 operational coverage aligned with Marubeni’s global IT governance framework.
Our engagement covered:
- Network & Security Device Management: End-to-end administration of firewalls, switches, and desktop systems.
- Collaboration Systems Support: Monitoring and troubleshooting video conferencing systems to ensure uninterrupted communications with global teams.
- Proactive Maintenance: Routine health checks, patching, and performance optimization to minimize downtime and improve network reliability.
- Integrated Escalation Framework: Well-defined escalation protocols enabling smooth handover of L3 incidents to Marubeni’s global HQ.
Flint acted as Marubeni’s extended regional IT arm — providing localized support, rapid response capability, and adherence to global technology policies.
Solution Implementation Process
The engagement followed Flint’s structured managed services delivery framework:
Phase 1 – Onboarding & Baseline Assessment
Discovery of network topology, security policies, asset inventory, and existing performance gaps. Alignment with HQ’s global standards and escalation workflows.
Phase 2 – Operations Stabilization
Implementation of monitoring tools, SOPs, maintenance cycles, and support workflows. Optimization of firewalls, switches, and endpoint configurations to achieve network stability.
Phase 3 – Continuous Operations & Governance
Ongoing L1–L2 support, incident management, performance reporting, and SLA adherence. Flint ensured smooth coordination with Japan’s L3 teams and maintained security and compliance standards across all regional locations.
Customer Benefits
- Operational Stability: Significant reduction in outages and performance issues across regional offices.
- Strengthened Security Posture: Continuous monitoring and timely remediation improved the overall cybersecurity stance.
- Improved Response & Resolution: Faster incident turnaround through local presence and integrated global escalation.
- Business Continuity: Reliable IT operations enabling Marubeni to focus on strategic and commercial priorities without infrastructure constraints.
Result
Flint’s managed services model provided Marubeni with a robust and secure IT environment across its Middle East operations — improving uptime, accelerating incident response, and strengthening alignment with global IT standards. The collaboration delivered sustained operational resilience and ensured seamless continuity of business operations.
