A lean regional team, global standards to uphold, and headquarters eight time zones away.
Client Leading multinational industrial & trading enterprise
Sector Industrial / Global Trading
Service End-to-end network & security managed services (L1–L2)
Business challenge
The client operated Middle East offices with a deliberately lean on-ground IT team, while global headquarters in Japan retained L3 ownership and enforced a unified global IT governance and security framework. The mismatch showed: network slowdowns, delayed incident response, and limited local support were disrupting daily operations, while keeping regional performance aligned with headquarters’ policies became increasingly challenging as the business expanded.
Solution
Flint stepped in as the client’s extended regional IT partner, taking full L1–L2 ownership and integrating seamlessly into the existing global operating model. Responsibilities were clearly defined so nothing fell between the regional teams and headquarters.
Flint – regional, L1-L2 |
Marubeni HQ, Japan – L3 |
| Firewalls, switches and desktop systems
Video-conferencing & collaboration support Proactive maintenance, patching, health checks Local rapid response on the ground |
Global IT governance & security policy
L3 incident ownership Standards Flint operates and reports against Escalations received via a defined framework |
Customer Benefits
- Operational Stability: Significant reduction in outages and performance issues across regional offices.
- Strengthened Security Posture: Continuous monitoring and timely remediation enhanced the organization’s overall cybersecurity stance.
- Improved Response & Resolution: Faster incident turnaround through local presence and integrated global escalation.
- Business Continuity: Reliable IT operations allowing Marubeni to focus on strategic and commercial priorities.
Result
Network outages and performance issues across regional offices were significantly reduced. Continuous monitoring and proactive remediation strengthened the organization’s security posture, while local support combined with a structured escalation framework accelerated incident resolution. Regional teams were able to focus on business priorities instead of day-to-day IT operations, with full alignment to global governance maintained throughout.
AI-Driven Managed Services This is managed services with intelligence built in: Flint augments the L1–L2 operation with AI that automates routine tasks and sharpens network visibility, so a lean regional team resolves more, faster, while L3 coordination with Japan stays clean.
